When you get kicked out of the Microsoft Store.

"pjhusa" (pjhuskinja) 10/30/2016 at 18:33 • Filed to: None

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Today, I happened to be in the local mall, and a friend alerted me that they had the new Surface Studio in the Microsoft Store.

I decided to check it out by doodling a bit. It was magical. The rotary disk facilitated the drawing process, by easily being able to undo and redo in Photoshop. The large, high-resolution screen impressed me with its clarity, and its ability to lower into what was essentially a large tablet was a major draw. The Surface Pen enabled easy erasing, a major quibble of my drawing on electronic screens, while the palm rejection was incredibly accurate.

But that’s enough of me shilling for this (overpriced, and rather impractical) product. I enjoyed the drawing experience so much that my little doodle progressed into a full-on sketch (a bad one you may think, but it was my work, and I was rather happy with it because of that). A staff member made my day by complimenting me on it. As such, I wanted to save it and email it to myself.

While poking around Windows Explorer to select the file I just saved in an effort to transfer it, I caught the attention of another staff member. And not in a good way.

I was asked, “what are you doing accessing the filesystem?” I responded, “Oh, as you can see here, I drew a car on your device and am going to email myself the file.” I was then told that “this is a demo device. You can’t do any unauthorized personal stuff like drawing or emailing on it. It’s solely for people to browse through briefly.”

I understand if I should not be downloading an application, or personal files to the computer, but all I was doing was drawing something, later emailing it. What is the point of this device if I am unable to test it out for a possible use case, in this case drawing?

So I thought, “Okay. Maybe I’ll transfer it to a SD card or USB stick.” I left the computer on Windows Explorer while I was considering my options. Little did I know that this other staff member went to tell a higher-up that I was “transmitting personal information on their devices.”

This other member came to me, and said:

“I was told that you’re accessing the filesystem of this computer.”

I replied:

“Oh, I was trying out the drawing capability of this machine. It’s a very good device for this use case. I was just going to email myself the file.”

I received this as a response:

“Emailing it could result in a hacker stealing your information. Your mistake would then become our responsibility. We are requesting you to leave. If you do not stop what you are doing, we will have to call security.”

Intimidated, I walked away and exited the store, incredibly devastated inside.

GE90man > pjhusa 10/30/2016 at 18:35

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rip. your friend who told you that microsoft had the new studios sure sounds cool

SidewaysOnDirt still misses Bowie > pjhusa 10/30/2016 at 18:38

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Sounds like their device security isn’t very good to me.

pjhusa > GE90man 10/30/2016 at 18:39

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lol. and apparently they’re on oppo ;)

pjhusa > SidewaysOnDirt still misses Bowie 10/30/2016 at 18:39

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Valid point.

Honeybunchesofgoats > pjhusa 10/30/2016 at 18:39

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As much as I just hated on Apple recently, lol, sometimes stereotypes reinforce themselves.

Highlander-Datsuns are Forever > pjhusa 10/30/2016 at 18:44

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Seriously if they don’t want you to play with the devices, then: WHY THE FUCK DO THEY PUT THEM OUT FOR YOU TO PLAY ON?

pjhusa > Honeybunchesofgoats 10/30/2016 at 18:45

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What do you mean?

dogisbadob > pjhusa 10/30/2016 at 18:45

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Hi Hillary :p

Under_Score > pjhusa 10/30/2016 at 18:53

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Is that guy wearing Jordans? I thought you were in New York; he’s supposed to be wearing Timbs.

GE90man > Under_Score 10/30/2016 at 19:00

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jordans are the new thing in new York now apparently

TheTurbochargedSquirrel > pjhusa 10/30/2016 at 19:15

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I don’t know about you but if I wanted to do damage to a computer I wouldn’t be going for the file system. I would go straight for the registry.

Daily Drives a Dragon - One Last Lap > pjhusa 10/30/2016 at 19:15

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But wait. How would someone be able to steal your information? I’m assuming you would have signed out and if not you’re an idiot.

Dr. Zoidberg - RIP Oppo > Highlander-Datsuns are Forever 10/30/2016 at 19:52

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LOOK BUT DO NOT TOUCH

pjhusa > Daily Drives a Dragon - One Last Lap 10/30/2016 at 19:54

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I actually had Microsoft Edge on private, and was planning to log out and restart after I sent it. Of course, I never did get to sending it...

Frenchlicker > pjhusa 10/30/2016 at 20:00

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These stores try to go with the Apple sales model but in the end go with the Apple security model but in real life.

pjhusa > Frenchlicker 10/30/2016 at 20:02

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Hahaha. And, at that, Apple’s security is getting even more lenient; they’re removing the tethers from devices now.

jimz > pjhusa 10/30/2016 at 20:52

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In fairness, I don’t think an Apple store would have let you take information off of their devices either, but they probably wouldn’t have been such arse-tits about it.

Frenchlicker > pjhusa 10/30/2016 at 20:54

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Tech is a fucked up world, and not in the good way, right. Wait, consumer tech.

jimz > Daily Drives a Dragon - One Last Lap 10/30/2016 at 20:56

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probably insufficient training. they’re likely told to watch for “suspicious activity” on the floor models, but not well-versed in what can actually be done. So once they saw him doing something they didn’t expect, they just basically made it up on the spot.

Daily Drives a Dragon - One Last Lap > jimz 10/30/2016 at 21:31

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That’s a good point. I would also have little faith in their ability to answer questions as well.

JDIGGS > pjhusa 10/30/2016 at 21:45

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I was actually thinking of checking one out as my Mac bit the dust. I think I’ll go ahead and skip Microsoft, clearly everyone is in a frenzy because their minds are scrambled from using the dogcrap operating system known as windows 10.

pjhusa > JDIGGS 10/30/2016 at 22:09

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Windows 10 is actually pretty good. But I implore you to check out the new MacBook Pro. It’s a really nice, if overpriced machine.

GE90man > pjhusa 10/30/2016 at 22:13

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terrible value, which will prevent me from getting one for a while

Nibby > TheTurbochargedSquirrel 10/30/2016 at 22:56

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I’d just delete system32

Nibby > pjhusa 10/30/2016 at 22:56

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which MS store is this?

TheHondaBro > Dr. Zoidberg - RIP Oppo 10/31/2016 at 01:19

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BUT ITS TOUCHSCREEN

Nauraushaun > pjhusa 10/31/2016 at 04:36

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I have to say, I don’t think using a device that was announced 3 days ago for free was a waste of time, just because you were asked to leave

pjhusa > GE90man 10/31/2016 at 06:44

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Ah ha.

pjhusa > Nibby 10/31/2016 at 06:44

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Good ole’ Roosevelt Field...

pjhusa > Nauraushaun 10/31/2016 at 06:48

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Yeah. I see what you mean. I also got in 30 minutes of typing some work on the MacBook Pro, before I spent 20 minutes drawing on this machine (I was kicked out after around 30 minutes of usage). I got a feel for both devices with what I would do with them, and I am hooked on the Surface ™, but this experience has definitely scarred me.

Nibby > pjhusa 10/31/2016 at 08:17

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dippin dots doe

beardsbynelly - Rikerbeard > pjhusa 10/31/2016 at 20:04

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“oh well, I’ll go buy a Mac instead, see ya”

LongbowMkII > Nibby 10/31/2016 at 20:13

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It’s the ice cream of the future.

NoahthePorscheGuy > pjhusa 10/31/2016 at 20:19

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Why did you repost

Nimbus The Legend - Riding on air like a cloud > pjhusa 10/31/2016 at 20:44

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google all the things ;-)

scoob > dogisbadob 10/31/2016 at 21:00

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*BA DUM TSS*

Tapas > pjhusa 11/01/2016 at 02:22

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Dude, I was really excited when they launched this - it’s pretty amazing! Now all I have to do is win the lottery to be able to justify spending 3 grand on something I can’t carry with me (I move a lot, without having any say in the matter)

But the store clerks were absolute cunts. You should write corporate an email to “ask them about their policy” on using the demo devices and describe the experience. Maybe they’ll send you a gift card or something :p Microsoft suppory online tends to have much nicer people....

Tapas > Nibby 11/01/2016 at 02:24

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They’re good but I feel robbed after 3 minutes of buying a cup....because it’s already been a minute since I spent $4 on an ice cream and finished it lol

Nibby > Tapas 11/01/2016 at 08:33

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true

this is why you need to use your jalopnik gold card

uofime-2 > pjhusa 11/01/2016 at 09:36

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ACCESS THE FILE SYSTEM!?

What is this windows XP, you have to use the share system built into the APP that way you can have it in your Cloud, to do that of course youll need a window’s live account then youll need to set up a ONE DRIVE account, its free but we’ll just need your credit card and social security number to get it set up....

pjhusa > NoahthePorscheGuy 11/01/2016 at 15:24

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Repost for the weekday crowd

pjhusa > Tapas 11/01/2016 at 15:25

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I was planning to contact the store or Microsoft support. Just need to find the time to do so!

chaozbandit > pjhusa 11/12/2016 at 06:30

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But but... wacom!